Shipping and return policies for The Touré-Raichel Collective
- Shipping Info
- Most orders ship within 48 hours.
- Domestic orders ship via USPS Priority which takes 2-3 business days.
- We ship CD’s and soft goods to other countries via USPS International Priority which takes 6-10 business days.
-Vinyl is shipped domestically using USPS Media Mail, and to other countries using USPS First Class International.
-Vinyl will always ship separately, while CD’s and soft goods can be shipped together.
- Domestic CD and soft goods orders can be tracked by sending an email to email@example.com. Please put "Tracking Info Request" in the subject line of your email. Please also put your name and receipt number in the body of the email.
- Sorry, international orders cannot be tracked.
- Return Policy
- We accept returns for any reason within 30 days of receipt.
- We will issue refunds or exchanges for any reason on unworn/unwashed apparel.
- We will issue refunds or exchanges for any reason on unopened factory sealed products (CDs, DVDs, etc).
- We will issue exchanges for defective products. Note: we will exchange for only the exact same product.
- Please send an email to firstname.lastname@example.org with your name and receipt number explaining the issue, pack the merchandise you wish to exchange/return securely and send the package to the following address: Cumbancha, Attn: Bandcamp, 413 Carpenter Road, Charlotte, VT 05445.
contact / help
Contact The Touré-Raichel Collective
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